Refunds Policy
We’re committed to delivering high-quality care and a positive client experience. If you’re not satisfied with a product or service, the following refund policy outlines your options and responsibilities.
1. Services Delivered by Independent Practitioners
All health services offered at our clinic are provided by independent practitioners who operate their own businesses. Each practitioner manages their own appointment, billing, and refund policies.
If you have concerns about a service you received, please contact your practitioner directly. The clinic’s administration does not issue refunds for practitioner services.
2. Missed Appointments & Late Cancellations
Each appointment reserves one full hour of a practitioner’s time. Late cancellations and missed appointments significantly affect availability for other clients and result in lost time and income for your practitioner.
Cancellations made on the same day — including those involving colonic infusions — are not eligible for refunds and will be charged the full session fee.
To avoid charges, please cancel by calling (03) 9388 0080 any time the day before your scheduled appointment.
3. Refunds for Products
Refunds are available on retail products purchased through our centre under the following conditions:
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The product is unused and in original packaging
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Returned within 14 days of purchase
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Accompanied by a valid receipt or proof of purchase
We cannot offer refunds for items that are used, damaged after purchase, or returned after the 14-day period — unless required under Australian Consumer Law. Shipping fees are non-refundable unless the item is faulty.
4. Faulty or Damaged Items
f you receive a faulty or damaged item, please contact us within 3 days of delivery. We may ask for photos or for the item to be returned prior to issuing a refund or replacement.
5. Digital Products and Vouchers
Refunds are not available for downloadable items or gift vouchers, unless otherwise required by law.
6. Discretionary Refunds
In rare situations, discretionary refunds may be granted if deemed appropriate. If you feel something wasn’t right, please reach out — we’ll listen and do our best to resolve the issue.
7. How to Request a Refund
If you’re unsure who to contact or would like help, please 📞 (03) 9388 0080 or use our Contact Page. For service-related concerns, please speak with your practitioner directly.
Thank you for your understanding — it helps us maintain fair access and quality care for all.
Thank you for choosing Colonic Hydrotherapy in Melbourne
We are committed to supporting your care journey with professionalism, discretion, and respect.
If you have any questions or concerns about this policy, please don’t hesitate to contact us contact us.
Got More Questions About Colonics?
You’re not the only one! We’ve answered the most common questions about colonic hydrotherapy, from what to expect to how safe it really is. We only use the closed colonic system, which is practitioner-led and hygienically sealed for your comfort and safety.