Privacy Policy
At Colonicshydrotherapy.com.au, we’re committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal and health information.
Please note: Colonicshydrotherapy.com.au provides administrative and facility support to independent colonic hydrotherapists, naturopaths, and allied health professionals who operate their own businesses from our premises. Each practitioner is responsible for their own clinical care, health record keeping, and privacy obligations under Australian law.
What Information We Collect
We may collect the following information to support your treatment and manage administrative functions:
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Personal details: name, date of birth, address, contact details
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Health information: medical history, current conditions, medications, allergies, bowel health concerns (as provided to your practitioner)
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Financial information: payment details, private invoices (no Medicare or health fund rebates apply for colonic hydrotherapy)
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Booking-related information: appointment history, practitioner preferences
How We Collect Your Information
We may collect personal and health information:
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Directly from you via intake forms, emails, phone calls, and online booking
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From your treating practitioner, with your consent
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From third parties, such as other healthcare providers or plan managers, if you’ve authorised this (e.g. NDIS or aged care coordinators)
How We Use Your Information
Your information may be used to:
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Help your practitioner deliver safe and appropriate care
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Manage appointments, payments, cancellations, and receipts
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Send appointment reminders or administrative communications
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Comply with legal obligations or respond to lawful requests
Disclosure of Information
Your personal information may be shared only when necessary, and always with appropriate safeguards:
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With your treating colonic hydrotherapist or allied health practitioner
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With payment platforms and software providers that support clinic operations
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With third parties (e.g. NDIS or aged care managers), only with your consent
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As required by law (e.g. in response to subpoenas, court orders, or health department notifications)
We do not sell or share your information for marketing purposes.
Data Storage and Security
We take reasonable steps to safeguard your personal and health information:
Secure electronic systems with restricted staff access
Encrypted data storage and password-protected software
Physical security for paper records
Regular data and privacy training for admin staff
Please note that each independent practitioner may also maintain their own records in accordance with their professional and legal responsibilities.
Access and Corrections
You have the right to access or request correction of your personal information. To do so, please contact the clinic via phone or email. We will liaise with your practitioner if the information relates to their records.
Privacy Concerns or Complaints
If you believe your privacy has been breached or you wish to raise a concern, please contact us directly. We’ll aim to resolve the matter quickly. If the concern relates to your treating practitioner, we’ll facilitate communication where possible.
You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our response.
Updates to This Policy
This privacy policy may be updated occasionally to reflect changes in legislation or practice operations. The latest version will always be available on this website.
Thank you for choosing Colonic Hydrotherapy in Melbourne
We are committed to supporting your care journey with professionalism, discretion, and respect.
If you have any questions or concerns about this policy, please don’t hesitate to contact us contact us.
Got More Questions About Colonics?
You’re not the only one! We’ve answered the most common questions about colonic hydrotherapy, from what to expect to how safe it really is. We only use the closed colonic system, which is practitioner-led and hygienically sealed for your comfort and safety.